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Analytics & Performance
Deep-dive insights into conversational telemetry, conversion funnels, and agent speed.
148,920
Total Sessions
+14.2%
1.18 sec
Avg AI Response Time
-18.4%
88.4%
First Contact Resolution
+5.6%
4.92 / 5.0
Customer CSAT Rating
+2.1%
Conversations by Channel
Traffic distribution across touchpoints
Web Live Chat
54.2%
WhatsApp Business
26.8%
Facebook Messenger
11.5%
Inbound Email
7.5%
Agent Response Latency vs Human Handover
Realtime BenchmarkComparing pure AI agent resolution vs agent escalation times
Top Customer Intents & Sentiment Analysis
Classified by Aivanta NLU engine across all live conversations
| Intent Category | Total Queries | Handled by AI | Escalation % | Sentiment | Trend |
|---|---|---|---|---|---|
| Product Pricing & Discounts | 34,180 | 96.4% | 3.6% | 92% Positive | +18.2% ↗ |
| API Key & Webhook Setup | 22,450 | 91.8% | 8.2% | 88% Positive | +12.0% ↗ |
| Demo Booking Request | 18,920 | 98.1% | 1.9% | 97% Positive | +24.5% ↗ |
| Billing & Invoice Discrepancy | 8,410 | 64.2% | 35.8% | 54% Frustrated | -4.1% ↘ |
| Security & SOC2 Compliance | 6,120 | 89.5% | 10.5% | 84% Neutral | +8.4% ↗ |