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All Conversations
Multi-channel inbox triage across Website, WhatsApp, SMS, and Email.
24 Active
Active Conversations
18 AI · 6 human
3 Queued
Waiting in Queue
Avg wait 18s
84.2%
Autonomous Resolution
+6.4%
4.9 / 5.0
Customer CSAT
98.2% positive
| Customer & Company | Channel | Last Message Excerpt | Assigned Rep / Bot | Sentiment | Status | Actions |
|---|---|---|---|---|---|---|
Sarah Johnson
CloudCorp
|
Web Widget | Can we schedule a quick 20-minute architecture demo? |
|
High Positive | Open | |
David Miller
FinTech Labs
|
Thanks for your help with the REST API webhook! |
|
Positive | Resolved | ||
Emma Davis
ScaleMedia
|
Web Widget | Is there a discount available for annual billing on Growth? |
|
Neutral | Open | |
Michael Brown
CyberGuard
|
Great, the pinecone sync is working perfectly now. |
|
Positive | Resolved | ||
Olivia Wilson
RetailAI
|
We need to connect 4 additional Shopify storefronts. |
|
High Intent | Open | ||
|
JC
James Chen
Apex Dynamics
|
Web Widget | How does the custom fine-tuning process work for enterprise? |
|
Escalated | Needs Rep | |
|
ST
Sophia Taylor
HealthStack
|
Direct Email | Do you sign HIPAA Business Associate Agreements (BAA)? |
|
Neutral | Open | |
|
LV
Lucas Vance
Logistics Plus
|
Our fleet dispatch workflow triggered 240 automatic SMS updates. |
|
Positive | Resolved |
Showing 1 to 8 of 24 conversations