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Conversation History & Transcripts
Search through millions of past customer conversation transcripts with semantic vector retrieval.
24,780
Archived Transcripts
+1,240
4m 12s
Avg Session Length
-38s faster
86.4%
Bot Resolution Rate
+4.2%
1.2%
Escalation Rate
-0.4%
Session #CNV-84912
Resolved
Web Widget
• 6 messages • Oct 28, 2026, 4:15 PM
Sarah Johnson • CloudCorp
Customer inquired about SOC2 Type II compliance reports and automated encryption at rest. Customer Support Bot retrieved security documentation and customer confirmed receipt of certification PDF.
CSAT: 5 / 5
•
Intent: Security & Compliance
Session #CNV-84908
Resolved
WhatsApp
• 4 messages • Oct 28, 2026, 3:32 PM
David Miller • FinTech Labs
Customer needed assistance configuring HMAC signature validation for inbound webhooks. Support Helper supplied Node.js code snippet from documentation repository. Tested successfully.
CSAT: 5 / 5
•
Intent: Developer API
Session #CNV-84890
Resolved
Web Widget
• 8 messages • Oct 28, 2026, 1:12 PM
Michael Brown • CyberGuard
Customer requested upgrade from Starter to Professional tier to enable WhatsApp Cloud API integration. Sales Assistant guided checkout link generation and confirmed immediate plan activation.
CSAT: 5 / 5
•
Intent: Billing Upgrade