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AI Insights

Resolution quality, agent performance, and token economics across your AI fleet.

87.4%

Resolution Rate
+3.2%

1.8s

Avg Response
−12%

4.8

AI CSAT
+0.3

12.4M

Tokens Used
+8.1%

AI Conversation Volume

Live

Top Agents

  • SB

    Support Bot

    4,280 handled

    96.2%
  • SA

    Sales Assistant

    2,914 handled

    94.8%
  • LQ

    Lead Qualifier

    1,672 handled

    91.1%
  • ON

    Onboarding Agent

    986 handled

    88.4%

Intent Mix

Support42%
Sales28%
Billing18%
Other12%

Channel Performance

WhatsApp91%
Web Chat86%
Email79%

Escalation Reasons

  • Low confidence (<70%)38%
  • Policy / compliance24%
  • Customer request22%
  • Payment dispute16%

Recent AI Decisions

Updated live
Time Agent Intent Confidence Outcome
2 min ago Support Bot billing_inquiry 94.2% Resolved
5 min ago Sales Assistant demo_request 91.8% Booked
8 min ago Lead Qualifier lead_score 88.5% Qualified
12 min ago Support Bot refund_request 62.1% Escalated
18 min ago Onboarding Agent account_setup 96.0% Resolved